Monro Muffler Brake & Service

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Reviews about Monro Muffler Brake & Service

• Levi Pruitt
  ★ ☆ ☆ ☆ ☆
  The manager Paul was very rude! I will never come back here again. Went in to get my brakes and a wobble checked out, after they test drove my car, I walked to the bay where my car was and talked directly to the mechanic about what he could tell, which is exactly as predicted. Mid conversation The manager came out and nicely told me exit the bay due to insurance and I immediately did. I did stand outside the bay door and try finish the conversation with the mechanic who was assessing my vehicle. The manager immediately busted in saying I shouldn’t be talking to his employee’s because I’m holding him up. I had just asked how my rotors were and he gave me his suggestions. I walk inside to talk to the manager about pricing for my new brakes and wheel balance, and the manager gave me a completely different suggestion than the mechanic did, after he had just talked to the mechanic. He wanted me to get the full package and spend an extra 350 dollars instead of just replace my rear rotors. He was also very rude to a customer about running an engine scan right after he was rude to me, and that’s what caused me to post this. I immediately left and will never recommend this place to anyone. I will say the mechanic’s were awesome, joe was an awesome guy, and I feel bad for them having to work for someone who won’t let his customer ask a question directly to the mechanic. Awesome workers who reassured me on my problems, but a horrible manager. .
• Shareese Wagner
  ★ ★ ★ ★ ★
  Great service and great staff. They're fast and efficient and they don't force you to do unnecessary stuff to your car when you come in for an oil change. Always make an appointment too

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