NU-LOOK Cabinet Refacing

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Reviews about NU-LOOK Cabinet Refacing

• Jack Hess
  ★ ☆ ☆ ☆ ☆
  They're only getting a star because minus infinity stars is not available. If you're interested in putting a fresh face on your kitchen, DO NOT consider the services of Nu-Look.
  
  In September of 2014 my wife and I entered into a contract with Nu-Look Cabinet Refacing. We met with Tom Ruff of Nu-Look and signed the contract for $13,725.00 with $1,725.00 down. Work was scheduled to start in early February at the latest and was to last a week. There is a significant amount work to be done to prepare for the workers. All our existing cabinets and drawers need to emptied for work to proceed. We were expecting a confirming phone call in the week prior to the anticipated start time. We didn't get one. We called and were told that due to bad weather and employee illnesses the job start date was moved back to the middle of March. Okay, good thing we called. So March 15, or thereabouts, rolls around and the job starts. At that time, the estimate to complete the job went from five days to two weeks. Hmmm, okay. Work goes well until the first bit of veneer went up. Wrong color. At that point we were given a discount of $1,000.00 for our inconvenience. Four weeks later the new, correct veneer and doors showed up and work began again. However they had ordered the wrong drawer fronts. So we waited another four weeks for the correct drawers We're now six weeks into this project from when it was supposed to start and still have at least four weeks to go. After the correct drawers showed up they were missing two so we had to wait for those.
  
  Three times over the course of when the project actually started we brought to the attention of the installers defects in workmanship that we felt should be corrected. We insisted on visit a by the owner, Tom Ruff, to review our concerns. In every case we were assured that the problems would be corrected. We received a bill for the balance with all of our outstanding issues unresolved and other unfinished work.
  
  On or around June 5, 2015 we had our last face to face contact with Nu-Look. Tom Ruff showed up and he was fixing some of the defects we had previously noted. We went through the other problems and were told by him to "…fix then yourselves". When we said we would need to discuss a discount he said "I'll call my brother". When I asked who is brother was I was told, "He's my lawyer". Lovely. He was disrespectful and dismissive of our concerns.
  
  We had an independent kitchen and bath installer come and review the work and give us his opinion. We've documented more than 20 individual defects in workmanship. Most involve the veneer being shoddily installed. One drawer had been dropped on something and was cracked on the bottom. Screws attaching fascia over the sink went in at an angle and cracked the board. The three shelves under our peninsula were done so poorly even Nu-Look agreed and replaced them once. The replacements were not up to snuff either. Two doors on the upper cabinets rub on the adjoining cabinets. Within three weeks after Nu-Look's last visit we've had four doors fall off because the screws stripped out of the cabinet woodwork. Our guy has given us an estimate to remediate the problems to the tune of $5,600.00. Ouch.
  
  Under the "Worry-Free Warranty" we have the following:
  
  "Should any materials and/or workmanship prove faulty within one year of installation, Nu-Look will, upon notice from the Owner, correct such faults at no additional cost. Installation labor not included."
  
  Notification doesn't work. You know what does work? Nu-Look's lawyer/brother. We started getting threatening letters almost immediately.
  
  We have refused to pay the balance on the theory that if we can't get a warranty fix before the first week is out, we probably aren't getting one any time within the warranty period. So, Ruff told his brother on us and we now have a mechanic's lien on the house. Nu-Look's attitude is that whatever they do, however poorly done, is proper workmanship and you as the client can't question it. Do not do business with these guys.
  

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